Frequently Asked Questions
Everything you need to know about our exclusive drops and services.
How do your drops work?
We release our collections in limited drops. Once an item is sold out, it is typically never restocked to maintain its exclusivity and value for our community.
Where do you ship from and what are the costs?
All orders are shipped from our warehouse in Germany. Shipping costs and delivery times vary by destination and are calculated automatically at checkout.
Can I return or exchange an item?
Yes, you can return items within 14 days of delivery, provided they are in original, unworn condition with all tags attached. Please note that we do not offer direct exchanges.
How should I care for my derschutze garments?
To preserve the quality of the embroidery and fabrics, we recommend washing items inside out at 30°C and avoiding the use of a tumble dryer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Sofort.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link to monitor your package's progress.